Check out our list of frequently-asked questions for all the information you'll need about Escape Lounges. If you don't find your answers here, feel free to contact us and we'll be happy to help.
We strongly encourage guests to book in advance using the "Book Now" button on this website as we are operating with capacity restrictions in order to keep everyone safe and booking a space will guarantee you a seat when you arrive.
While we always accept walk up guests, we are operating on a limited capacity in all lounges in order to maintain the utmost health and safety of all guests and employees. We will utilize a wait list in the even that the lounge is at capacity.
Face masks are required in every Escape Lounge location regardless of the airport's policy. This ensures guests and employees remain safe and healthy throughout their time in the lounge. Masks are allowed off only for eating and drinking.
We are following the guidance of state and local health requirements as well as adding our own protocols that include wearing face masks, disposable gloves, sanitizing all surfaces, making entry contactless, adding social distancing measures, and editing our menu and food service to ensure limited contact.
We have updated our menu and food service in order for you to experience the same premium quality dishes while maintaining your health and safety. The menu is available in the lounge as well as online on the lounge’s location page.
Lounges will operate on limited hours to align with the number of daily flights and in order to have enough time for cleaning and sanitizing. The lounge hours will be posted on the lounge's website and at the lounge.
If you have paid for and booked a space in advance, you may cancel online using the link in your confirmation email. You may also contact us at email@example.com to cancel.
We are working closely with each airport and their local health authorities to determine the best time to reopen each lounge. As every location is experiencing different rates of COVID-19, we will be opening on a case by case basis when we can ensure the utmost health and safety of all guests and employees.
Yes, we are honoring all Groupons that expired during the temporary closure of our lounges in April 2020 due to COVID-19. Your expired Groupon will be accepted through July 2022. To use your Groupon, please have your Groupon email confirmation, boarding pass and ID ready upon arrival.
No, the Escape Lounge is open to everyone regardless of the airline or class of service flown.
Children of all ages are permitted in the lounge. Children aged 24 months and over will pay the standard entry price or be considered a guest if traveling under an American Express Platinum Card. Children aged 23 months and under enter the lounge free of charge. You must email or call the lounge to inform us if you are bringing children at firstname.lastname@example.org
We currently do not offer memberships.
Our US Lounges are now cashless! Payment is available by card only.
All major credit cards are accepted. All sales are final.
The dress code in the lounge is smart casual. You should avoid wearing any clothing with slogans that might cause offence, shorts above the knee, and men must keep their shoulders covered. Reasonable behavior is expected from all Escape lounge guests – Lounge manager and staff have the right to refuse entry or to ask guests to leave. This is at the discretion of the Lounge staff. In such cases, a refund would not be available.
The lounge also expects reasonable behavior from all its guests - lounge staff do have the right to not let someone in, or to ask them to leave, if they have any concerns. In such cases, a refund wouldn't be available.
Bradley International Airport (BDL): Post Security near Gate 1.
Cincinnati / Northern Kentucky International Airport (CVG): Concourse B near Gate B22.
Greenville Spartanburg International Airport (GSP): Main passenger terminal. Turn right after security.
Minneapolis Saint Paul International Airport (MSP): Mezzanine level, T1, above the entrance to Concourse E.
Oakland International Airport (OAK): Terminal 1, across from Gate 9, between Gates 8 and 8A.
T.F. Green International Airport (PVD): Just past Gate 18.
Phoenix Sky Harbor International Airport (PHX): Located in Terminal 4, across from Gate B22, upper level.
Reno-Tahoe International Airport (RNO): After the Security Checkpoint, the lounge is located in the connector between Concourses B and C.
Sacramento International Airport – Terminal A (SMF): After the Security Checkpoint, turn left and walk towards the A Gates. The lounge is located on the left next to Gate A10.
Sacramento International Airport – Terminal B (SMF): After the Security Checkpoint, the lounge is located immediately to the left.
Your booking entitles you to a single visit for the entire calendar day booked in the Escape Lounges from the time of booking or walk-in until the closing time of the lounge.
Aside from the ability to escape from the hustle and bustle of the airport, you also have access to our range of fantastic services which include:
Unlimited fast Wi-Fi
Comfortable seating options with power outlets available at every seat
Fully tended bar
Food and Beverage:
Escape Lounges offers a variety of complimentary, delicious, fresh made dishes from our chef-curated menu. Menus vary at every location as they are prepared by local chefs with the local community’s taste in mind. We serve small plates that include Brioche French Toast, Baked Salmon, Chorizo Frittata and Butter Croissants – just to name a few. Don’t worry, you’re always welcome to go back for seconds… or thirds.
Complimentary Coffee and Tea
Complimentary soft drinks
Complimentary wine, beer and spirits
Ability to purchase premium alcoholic beverages for an additional cost
Complimentary high-speed wireless internet
Printing and scanning facilities available
Access to charging points
Yes – we are able to provide a range of gluten free items. Simply ask staff on arrival.
Yes, we welcome passengers who are simply transferring through the airport. Our Escape Lounge is available to provide a space to recharge and relax before your next flight.
Yes, our high-speed wireless Internet is separate from the airport's access and it is free of charge.
Our business offerings include:
Complimentary fast Wi-Fi
Access to both USB and traditional power outlets
Printing and scanning facilities available upon request
We do not currently allow reservations for special occasions.
We provide a range of complimentary magazines and newspapers for use in the lounge by our guests. We also have a large screen television which will be displaying news programs.
Escape Lounges are open to all passengers, regardless of airline or credit card affiliation. Bookings for groups over 6 persons are not permitted.
We allow complimentary access to all U.S. Escape Lounges for American Express' Platinum Card® Members.
Please contact email@example.com for information regarding discounts for American Express Delta Platinum members, military personnel and AAA members.
We accept the admittance of service animals as defined by the Americans with Disabilities Act. Click HERE for more information.
Please note, emotional support animals are not considered service animals under the ADA.
Standby passengers, including airline or industry employees traveling on discounted tickets, are not eligible to utilize the lounge unless they have received a boarding pass showing a confirmed seat or zone assignment.
You may pre-book a space by selecting "Book Now" and your preferred location.
Please note: American Express Platinum Cardholders, complimentary voucher passengers and Groupon vouchers are unable to pre-book a reservation at this time.