Opening hours differ across each individual Escape Lounges location. Check the relevant lounge page on this site for your location's opening hours.

Escape Lounges are open to all travellers, regardless of airline or ticket class.  

You can turn up to the lounge on the day and pay at the door to enter. Alternatively, certain card holders receive complimentary access to some Escape Lounges. Refer to the US Access page for more information.

Or, to guarantee a place in our lounge exactly when it suits you, you can pre-book your space using our booking tool (this must be done at least 24 hours prior to entry).

In our US Escape Lounges, eligible guests can use their cards to gain access to the lounge. All card holder access is subject to availability. Not all passes are accepted at every lounge; please check details with staff at your chosen lounge location. Cards accepted in the US include American Express, Priority Pass, DragonPass and TAV Passport. Visit our US access page for more information.

American Express card holders without complimentary access and guest also receive a discounted rate.

For additional information on American Express card holders, visit our US Access page.

We offer discounted rates of $55 + tax on walk-up for the following guests: First Responders (Fire Department, Police), AAA Membership, Active Military. Proof of service is required upon entry.

Pre-book your Escape Lounge experience today by clicking 'book your escape' in our locations directory.

We are unable to process bookings using third-party passes.

If no spaces are available through your pass provider, you can still book directly with us, subject to availability. 

If your pass provider shows no availability, you may still be able to book directly with us, subject to space on the day. We reserve a set number of spaces for pass holders (e.g. Priority Pass, Dragon Pass) while ensuring a high-quality experience for all guests. If you have any questions about your pass, please contact your provider directly. 

In the US, children are allowed entry into Escape Lounges. Children under 3 can enter the lounge for free.

Infants under 3 can enter the lounge free of charge, and no prior notice is required unless specific arrangements are needed. 

Between May and October, groups larger than 6 are not permitted in the Escape Lounge without prior authorisation. If you want to book for a group larger than 6 outside of this time, you must contact our sales team using our contact us form.

Your booking will be held for up to one hour after your scheduled arrival time, subject to availability. If you expect to arrive later than this, we recommend cancelling and rebooking (in line with our cancellation policy) for your new arrival time. Please note that you cannot enter earlier than your booked time, and you will still need to leave at your original exit time. 

Unfortunately, we cannot combine bookings or reserve specific seats in advance. However, when you arrive at the lounge, you may request particular seating arrangements, and our staff will do their best to accommodate you, subject to availability. Please note that if you have multiple bookings, seating together is not guaranteed, and all guests must respect the lounge environment. 

All guests must wear appropriate attire and conduct themselves in a manner that is consistent with a family-friendly environment. Footwear must be worn at all times.

Lounge managers and staff reserve the right to refuse entry or ask guests to leave at their discretion. In such cases, a refund will not be provided.

We accept all major credit cards for payments. All sales are final. Our Escape Lounges are now cashless, so payment is available by card only.

Your visit to our Escape Lounges includes complimentary access to a range of premium facilities, as well as food and drinks.  

Facilities

• Unlimited ultra-fast private Wi-Fi

• Charging ports and power outlets

• Print, scan, and copy services

• Lounge Hub, our bespoke lounge portal where you can find information including menus, flight tracking, newspapers/magazines and much more to help you enjoy your visit.

Food and beverages

Escape Lounges offers a variety of complimentary freshly made dishes from our chef-curated menu. Menus vary at every location as they are prepared by local chefs with the local community’s taste in mind.

Complimentary refreshments include coffee and tea, soft drinks, wine, beer, and spirits. You can also purchase premium alcoholic beverages for an additional cost.

We can accommodate many dietary needs. You can review our menus in advance to get detailed information on ingredients and allergens. We also recommend informing our lounge staff upon arrival so they can assist with any specific requirements.

Guests will have access to the lounge 3 hours prior to their scheduled flight departure time.

Any items left in the lounge are handed over to the airport’s lost property department. Please visit the website of the airport you travelled from and complete the lost property form. 

We'd love to hear about your Escape Lounges experience. Just use Google to search for the Escape Lounges location you visited, and leave us a review on Google reviews.

If you have any further questions, or there’s anything else we can help you with, don’t hesitate to get in touch through our contact form.